Privacy Policy

Last updated: July 2026

JW Drains Limited ("we", "us", "our") operates jwdrains.co.uk. This policy explains how we handle personal data when you use our website, contact us, or request a quotation.

Who we are

Data controller: JW Drains Limited, 33 Milwards, Harlow, Essex CM20 1XX.

Email: info@jwdrains.co.uk · Phone: 0800 567 7991

Information we collect

When you request a quote or contact us, we may collect:

Your name, email address, and telephone number
Your postcode and property or service details
Message content and any information you choose to provide
Technical data such as browser type, IP address, and referral page (see Cookies below)

How we use your information

We use personal data to:

Respond to enquiries and provide quotations
Deliver drainage services you request
Maintain business records for accounting and legal purposes
Improve our website using anonymous usage analytics

We do not sell your personal data to third parties.

Legal basis (UK GDPR)

Contract / pre-contract steps — responding to your enquiry and arranging work you request
Legitimate interests — running our business, preventing spam, maintaining security, and understanding how visitors use our website via Google Analytics
Legal obligation — retaining records where required for tax or regulatory purposes

Cookies & analytics

Our site uses:

Essential cookies — required for form security (CSRF protection) and basic site operation. These do not require consent.
Analytics cookies (Google Analytics G-KK8GTCQNGH) — loaded when you visit our site to help us understand how pages are used (pages viewed, approximate location, device type). We rely on our legitimate interest in improving the website. Google may process data in the USA under its standard contractual terms. You can read Google's privacy policy for more information, or use browser cookie controls / opt-out tools if you prefer not to be tracked.

You can limit analytics cookies via your browser settings or by contacting us. See Google's Analytics opt-out browser add-on for one option.

Retention

Enquiry records are kept only as long as necessary — typically up to two years for unresolved enquiries, and longer where required for contracts, warranties, or legal obligations. Analytics data is retained according to Google Analytics settings (currently up to 14 months).

Sharing your data

We may share data with service providers who help us operate our business (for example email delivery or website hosting), always under appropriate confidentiality and data-processing arrangements. We only share what is necessary.

Your rights

Under UK data protection law you may have the right to access, correct, erase, restrict, or object to processing of your personal data, and to data portability where applicable. You may object to analytics processing where we rely on legitimate interests.

To exercise your rights, email info@jwdrains.co.uk. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

JW Drains Limited, 33 Milwards, Harlow, Essex CM20 1XX.